Refund policy

Eligibility

Refunds apply to paid consultations and cohort seats confirmed by Cloudindex Tools invoice. Free resources and informational website content are not refundable purchases.

Timeframe

You may request a full refund up to 7 days before a scheduled one-to-one consultation or before the first live cohort module begins. Requests made after those cutoffs are assessed for partial refunds as described below.

Full and partial refunds

Full refunds apply when we cancel a session and cannot offer a suitable alternative date. Partial refunds (typically 50% of fees paid) may apply if you cancel fewer than 7 days before a consultation but more than 24 hours before the start. Cohort seats after Module 1 has begun are generally limited to credit toward a future cohort rather than cash refund, unless required otherwise by consumer law.

Non-refundable items

Completed one-to-one sessions, downloaded digital packs marked non-refundable in the order email, and third-party fees we cannot recover are non-refundable.

Refund process

Email hello@cloudindex-tools.digital with your invoice number, purchase date, and reason. We confirm receipt within two business days and state whether a full refund, partial refund, or credit applies.

Processing time and method

Approved refunds are issued to the original payment method within 10 business days after approval. Bank processing times may add additional days.

Cancellation by Cloudindex Tools

If we must cancel, you may choose a reschedule or a full refund of amounts paid for the cancelled service.

Exceptions

Statutory withdrawal rights for consumers in Germany remain unaffected where they apply. If a service defect materially prevents delivery, we will offer a remedy or refund consistent with applicable law.

Contact for refund requests

hello@cloudindex-tools.digital · 35251 48 55 35 · Street: Fontenay 92; City: Münchberg; State/province/area: Freistaat Bayern; Zip code: 95204; Country: Germany